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Home > On Line Banking Error.........Uncovered & unexplained

On Line Banking Error.........Uncovered & unexplained

December 15th, 2006 at 06:18 pm

I forgot to mention a piece of mail that came on the odd mail day here. I didn't recognize the envelope, it had one of those blind sorts of return addresses, no name, but it was addressed to me.

I opened it and become more confused, not less. There was a form letter from Payment Processing, with a check stapled to it. From me..........to my insurance company, for the amount of my last premium for the rental place. The form letter said to refer to the attached letter to see why the check was returned........ Wasn't made out to my mortage company was the reason.

Now, mind you.........the date on the check was Sept. 15, 05. I had received no call from the insurance co, letting me know I was behind.........so this was the first I'd seen of this difficulty.

Quickly heading to the phone, while grabbing my Bils Folder........I called the number on the letter, which stated I could call for more information. HA, was that an untruth. No one at that number could understand the problem at all. They just kept telling me to get in touch with my mortage company to see why they hadn't taken the check. Then, I'd be transferred to someone else. The only other person that would 'get it' would be my mortage company. They had the sense to send the check back.........it wasn't theirs. Duh.

I finally hung up with Payment Processing and called my bank. Thought I'd try from that end...... Yikes. I misjudged there too. The young lady that took my call continued to push me contacting my mortage company again. Fortunately, my records showed I had called in to pay that months bills, since WAMU was having some bugs in their bill payer system. I knew the bill had been paid, had the confirmation number and knew the error had to be the bank staff person who somehow crossed the amount of the check with the house payment..... I know now how she did it, but that has to be it. My records have the correct addresses for both the insurance and the mortage......I checked first.

Bottom line was........I will have to wait 90 days for my money now. Never mind that it is my money in the first place. Never mind that the problem was bank generated. Never mind that the check never got cashed. I was so frustrated I didn't even know what to say.....and me speechless is truly amazing. I did authorize an investigation into the problem, she asked if I wanted one.......Well, gee.......no, let's just let it slide??? I think not. Yes, investigate the heck out of it. She said they would.......and to top it all off.....if I wanted to know what the answer was (presuming they have one), I will have to call later (couldn't tell me when) to see. They wouldn't be able to call me she said. Hmmm....they forgot how to dial perhaps??

I followed up this unproductive phone call with a quick call to my insurance co, and sent money off to them asap. Noted the error & told them a FAX was on it's way from my bank. (did get them to agree to send this off, taking responsibility for the mess up)

The whole thing makes me a bit unsure about the online banking bit.......not enough to stop using it, but enough I'm more than careful now when updating my hard copy records here. And, I think I'll keep my eyes open for local bank offers to see if there would be another one to try.

2 Responses to “On Line Banking Error.........Uncovered & unexplained”

  1. campfrugal Says:

    I just recently had the same kind of bank error, except mine was a check I wrote for $85.83 and the bank put it through as $885.00., a $771.00 mistake. I was pe'od. I called and complained, they fixed it right away, but if I wouldn't have caught it, my mortgage or car payment could have bounced. Ticks me off also.

  2. LdyFaile Says:

    That right there is why I stick to online banking only to double check balances and see what's cleared. If I pay something online I pay it at the web site of the place I owe money to.. Good luck getting it straightened out!

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